TERMS AND CONDITIONS - Pat's Sharpening

At this time, we are not shipping outside the United States.  

I reserve the right to refuse to sharpen any item for any reason.
Customers may want to consider insuring their shipments to me, and return shipments as well.  There is a check off line on the order form to request insurance on return shipment.  I cannot be held responsible for damage occurring during shipping.

I accept checks, money orders, credit cards and Paypal.  I also accept cash locally.  I would prefer to be paid after the sharpening is done, and to contact you with a total at that time.  Sometimes parts are needed, and some items are not able to be sharpened due to previous damage or being past their useful life.  Both situations would change the order total.  Personal checks will need to wait a week to clear before return shipment.  If paying by Paypal, send payment to pat@patssharpening.com.  I can email a Paypal or Square invoice which can be paid securely, and using this option does not require a Paypal or Square account.  It will take you to a secure page where you can enter and pay with your credit card.  I will need an email to send an invoice, please include it on the order form.  I usually email a Square invoice.  If you want a Paypal invoice, please request it.  I only charge actual shipping cost and do not charge for "handling".
If parts are needed, you are agreeing to pay for up to $ 5.00 in parts per clipper blade or shear, and up to $ 25.00 in parts per clipper.  If the item needs more than $ 5.00 per blade/shear or $ 25.00 per clipper in parts, I will contact you for further guidance.

Shipments received back by the client must be checked within one week of receipt of shipment.  Items must be checked for functionality, and any issues must be communicated to us immediately.  If you plan on storing items for future use, they must first be checked before storage and communicate any issues immediately.  Requests for re-sharpening because of any issues will only be honored by calling us immediately within one week of receipt of your order.  We want to talk to you first concerning any issues.  Most items are tested before shipping back.  If clipper blades are found to not cut when received back by you, 95% of the time the problem is with the clipper, not the clipper blades.  Specifically, the blade drive on the clipper is the culprit.  It should be replaced every 3 months of light use, and changed once per month if used daily.  This is a part that is made to wear.  If worn, the cutter (top blade) will not achieve 100% travel and won't cut properly, leave lines and snag as well, even if the blades are sharp.  When was the last time your clipper blade drive was replaced?
On valid requests for re-sharpening, the client is responsible for shipping and return shipping.

We take photos and / or videos of everything we receive, including a video of opening the box, and everything we ship back.  This protects both us and the client.  We mark our work in a way that is hidden from view but is photographed before the return shipment.  Any items coming back because of a request for re-sharpening must have this same mark to show they are the same items that were just sharpened.  Please understand most if not all sharpeners mark their work in some way to protect themselves.